Synoset

Property management / asset and service management

Asset management

Systems and objects at a glance

Asset management

Management of your organizational structure, machine files, systems, spare parts and objects. Storage management, maintenance

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Service management

Projects under control

Service management

Control of resources, projects and service providers in the operational process.

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Ticket system

Efficient processes

Efficient processes

Secure processing of automatically and manually generated tickets. Machine maintenance, regular checks

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Service cost allocation

Fair cost allocation

Fair cost allocation

Recording of times and expenses for cost-based allocation of services.

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Contract management

Secured services

Secured services

Management of contracts, SLAs and OLAs directly in the operating platform.

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Workflows

Flexible processes

Flexible processes

Mapping of processes with reference to systems or objects. Maintenance, regular checks, usage logs.

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> > 40 million objects around the world are managed with Synoset today

Examples of use cases:

  • Machine files
  • Plant logbooks
  • Building management
  • Work permits
  • Management of plants and objects in the company
  • Maintenance / servicing
  • Spare parts management
  • Consumption data acquisition
  • Storage location registration
  • Supply chain data collection
  • Recurring staff audits
  • Management of questionnaires
  • Management of hardware and software
  • License management
  • Leasing settlement for IT equipment
  • Management of certifications
  • Security Incident Management
  • Action tracking
  • Customer management
  • Patch management
Checkware is as flexible as a Swiss pocket knife

Asset management

  • Management of objects of all kinds (configuration items)
  • Systems, buildings, people, IT equipment, organizational structures, software
  • Attachment of contracts, service providers, customers, users, responsibilities, groups of people
  • Resubmissions for triggering regular processes on objects (e.g. for maintenance)
Synoset, the asset & service management software
Customer form in Synoset

Service management

  • Creation and management of projects
  • Project accounting
  • Management of one-time and regular services
  • Allocation of people to projects
  • Allocation of tasks to persons or groups of persons

Contract management

  • Management of contractual documents
  • Management of terms, dates and notice periods
  • Warranty periods
  • Alerting at appointments
  • Mapping of responsibilities (e.g. contract manager)
  • Rental contracts, leasing contracts, purchase contracts, and much more …
Contract management in Synoset
Allocation of services in Synoset

Service allocation

  • Calculation and automatic billing of services based on contracts
  • Automatic measurement of hours worked (e.g. from personnel planning)
  • Recording and billing of other internal and external services

Workflows

  • Mapping of maintenance cycles on systems and all objects in the company
  • Illustration of review cycles for employees
  • Support of multi-level approval processes and applications (e.g. work permits)
  • Cross-role and cross-person workflows with signature / dual control principle
  • Notifications and escalations via e-mails with attachments based on supervisor structures
Mapping of workflows such as maintenance plans
Allocation of services in Synoset

Ticket system

  • Orderly processing of processes with reference to systems and objects
  • Assignment of tickets to individuals or teams
  • Status tracking of all open processes and escalation management
  • Automatic ticket generation for control processes
  • Processing of certain tickets via special groups (electrical maintenance, mechanical workshop, …)
  • Attaching documents and photos to tickets
  • Bidirectional transfer / synchronization in linked ticket systems of other company areas
  • Mapping and coupling with incident, request and change ITIL processes

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Voices of our customers

In a very short time, I have an overview of whether there were any abnormalities or changes in the production process or whether something security-relevant has happened. I can react immediately.

Thomas Born, TOTAL Raffinerie Mitteldeutschland GmbH

New Solutions is used to dealing with manufacturing companies. The specialists speak the same language as we do and also know the risks inherent in changes to such systems.

Reinhard Hofmann, TOTAL Raffinerie Mitteldeutschland GmbH

We decided on the program Finito Digital Shift Book from New Solutions GmbH because of the range of functions and the good price-performance ratio. In addition, the solution is intuitive and therefore very easy to use, which we really liked.

Mario Zeilberger, PC Electric GmbH

That a comparatively inexpensive standard product like Finito would be so adaptable and expandable … I was positively surprised.

Thomas Brodschelm, Alzchem Trostberg GmbH